Refunds & Returns Policy
We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process as easy as possible.
1. If you experience any issues with a product, please reach out to us within 7 days of your purchase.
To request a refund, please provide the purchase date along with a detailed explanation of the issue.
Approved refunds will have a minimum fee of $5 deducted from the total refund amount.
Refunds will be issued using the original payment method, within 5-7 days.
Please be aware that if a dispute is initiated with the payment processor, a refund will not be granted.
2. Eligibility for Returns
Items must be returned within 7 days of the delivery date.
Products must be in their original condition, unused, and with all original tags and packaging intact.
Certain items, such as personalized products, intimate apparel are
non-returnable.
3. How to Initiate a Return
To initiate a return, please contact our customer service.
Provide your order number and the reason for the return.
We will send you a return authorization and instructions on how to proceed.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $50 to ensure they are returned safely.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.Contact Us
For any questions or concerns regarding our return policy, please reach out to our customer service.
Thank you for shopping at Jacques Online Shopping! We appreciate your business and are here to help you with any issues you may encounter.
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